Manage sign-in email, phone and account deletion

Link or change the email and phone you sign in with, or delete your account.

1. Open account settings

   In the broker dashboard open Settings → Account Info; in the carrier portal open Settings. The Sign-in & account card shows your linked email and phone number.

2. Link or change email and phone

   Choose Link or Change, enter the new email or phone number and confirm it with the 6-digit code we send. Each email and phone number can belong to only one LoadEye account; if it is already used by another account, delete that account first. You can remove one only while another verified sign-in method remains.

3. Delete your account

   Choose Delete account. Finish or cancel loads still in progress and, if you own a company with other members, transfer ownership on the team page first. Any prepaid balance is forfeited and not refunded. Confirm with the code we send and type DELETE; you are then signed out and your email and phone are released.