Terms of Service

1. Acceptance and Eligibility

By accessing or using LoadEye, you agree to be bound by these Terms of Service and our Privacy Policy.

You represent that you are authorized to act for your company and to enter legally binding agreements on its behalf.

2. Account Registration and Security

You must provide accurate, complete, and current registration information, including company details.

You are responsible for protecting your login credentials and all activities performed through your account.

• Keep your password and access tokens confidential.
• Promptly notify us of any suspected unauthorized access.
• Ensure your team members use the platform under proper internal controls.

3. Service Scope and Permitted Use

LoadEye provides tracking workflows, route visibility, notifications, and reporting tools designed for freight brokers.

You may use the service only for lawful business purposes and in compliance with applicable transportation, employment, and privacy laws.

• No misuse of the platform to harass or surveil individuals unlawfully.
• No reverse engineering, scraping abuse, or attempts to disrupt service operations.
• No upload of malicious code or fraudulent tracking requests.

4. Billing, Fees, and Refunds

Pricing is usage-based unless otherwise agreed in writing. You are responsible for all charges incurred by your account.

Top-ups, service fees, and eligible refunds are processed according to the billing rules shown in the product at the time of transaction.

• Minimum top-up amounts may apply.
• Certain completed usage events are non-refundable.
• Chargebacks or payment disputes may result in temporary account restrictions.

5. Tracking Data and Customer Responsibilities

You are responsible for obtaining all required notices, permissions, and legal authorizations to collect and process driver and shipment location data.

You acknowledge that accuracy of location signals depends on device capabilities, network conditions, and third-party providers.

6. Third-Party Services

LoadEye may rely on third-party services such as mapping, SMS delivery, analytics, and payment processors.

Your use of features powered by third parties may be subject to additional third-party terms and service availability.

7. SMS Notifications and Official Sender Number

LoadEye sends SMS messages to drivers for load tracking invitations, acceptance confirmations, and status alerts.

All official LoadEye SMS messages are sent exclusively from the verified number +1 (888) 886-2356. Messages from any other number claiming to be LoadEye should be treated as suspicious.

• Official LoadEye SMS sender: +1 (888) 886-2356.
• We will never ask drivers or brokers to send money, share passwords, or perform sensitive actions via SMS.
• If you receive a suspicious message claiming to be from LoadEye, do not click any links and report it to support@loadeye.ai.
• By using LoadEye, brokers consent to sending SMS invitations to drivers on their behalf using the official LoadEye sender number.
• Standard message and data rates may apply to recipients depending on their mobile carrier.

8. Intellectual Property

LoadEye and its related software, visual interfaces, and documentation are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business operations.

9. Disclaimers and Limitation of Liability

The service is provided on an “as is” and “as available” basis to the extent permitted by law.

To the maximum extent permitted by law, LoadEye is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

10. Suspension and Termination

We may suspend or terminate access if there is a material breach of these Terms, suspected fraud, security risk, or legal/regulatory requirement.

Upon termination, rights granted under these Terms will cease, and data retention will follow our Privacy Policy and legal obligations.

11. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Continued use of LoadEye after updates take effect constitutes acceptance of the revised Terms.