Privacy Policy

1. Scope

This Privacy Policy applies to LoadEye websites, products, and related services used by freight brokers and their authorized users.

It does not cover third-party websites or services that are linked from our platform but operated independently.

2. Information We Collect

We collect information you provide directly and information generated through use of the service.

• Account and company profile data (name, email, company details, EIN, address, phone).
• Operational tracking data (load references, route data, driver status events, timestamps).
• Technical and usage data (IP address, browser type, device metadata, logs, diagnostics).
• Billing and transaction metadata via payment providers (we do not store full card numbers).

3. How We Use Information

We use collected information to operate, maintain, and improve LoadEye services.

• Provide tracking, reporting, and notification features.
• Authenticate users, secure accounts, and prevent abuse.
• Process billing, invoices, and customer support requests.
• Analyze performance and reliability to improve service quality.
• Meet legal, regulatory, and contractual obligations.

4. Information Sharing

We do not sell your personal information. We may share information with service providers and partners under strict contractual safeguards.

• Infrastructure, cloud hosting, and monitoring providers.
• Messaging, map, analytics, and payment service providers.
• Legal authorities when required by law or valid legal process.

5. Data Retention

We retain information for as long as needed to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on data type, business necessity, and legal requirements.

6. SMS Communications

When a broker creates a tracking assignment, LoadEye sends SMS messages to the designated driver(s) on behalf of the broker.

All SMS messages from LoadEye are sent exclusively from the verified number +1 (888) 886-2356. This is the only phone number authorized to send official LoadEye SMS notifications.

• Official LoadEye SMS sender: +1 (888) 886-2356.
• LoadEye will never send SMS messages asking for passwords, payment information, or other sensitive data.
• If you receive a suspicious text message claiming to be from LoadEye, do not respond or click any links — contact support@loadeye.ai immediately.
• Driver phone numbers are used solely to deliver load-tracking invitations and status alerts. They are not shared with third parties for marketing purposes.

7. Data Security

We implement administrative, technical, and organizational safeguards designed to protect your information.

No method of transmission or storage is completely secure, but we continuously improve our controls and incident response capabilities.

8. Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain data processing activities.

• Update company and account profile details in your settings.
• Contact us to request data access or deletion where applicable.
• Manage optional communications and marketing preferences.

9. Cookies and Similar Technologies

We may use cookies and similar technologies for authentication, security, product analytics, and user experience optimization.

You can control cookies through browser settings, though disabling certain cookies may impact product functionality.

10. Children's Privacy

LoadEye services are intended for business users and are not directed to children under 13.

If we learn that personal information of a child has been collected unintentionally, we will take appropriate steps to delete it.

11. Policy Updates

We may revise this Privacy Policy periodically. Material changes will be posted on this page with an updated date.

Your continued use of LoadEye after an update indicates acceptance of the revised policy.