1. Scope
This Privacy Policy applies to LoadEye websites, products, and related services used by freight brokers and their authorized users.
It does not cover third-party websites or services that are linked from our platform but operated independently.
2. Information We Collect
We collect information you provide directly and information generated through use of the service.
- Account and company profile data (name, email, company details, EIN, address, phone).
- Operational tracking data (load references, route data, driver status events, timestamps).
- With system location permission, designated carrier/dispatcher contacts automatically share an initial setup location and one daily contact location during active loads. The app may collect this in the background. Contact locations, accuracy, capture times and missing days are shared with the load broker and retained in reports separately from truck routes. You may revoke location permission in system settings; collection stops when the load ends.
- Technical and usage data (IP address, browser type, device metadata, logs, diagnostics).
- Billing and transaction metadata via payment providers (we do not store full card numbers).
3. How We Use Information
We use collected information to operate, maintain, and improve LoadEye services.
- Provide tracking, reporting, and notification features.
- Authenticate users, secure accounts, and prevent abuse.
- Keep the platform safe: we automatically check messages and attachments for content that breaks our messaging rules or looks fraudulent (for example, requests to change payment details). Results are used only for safety review.
- Process billing, invoices, and customer support requests.
- Analyze performance and reliability to improve service quality.
- Meet legal, regulatory, and contractual obligations.
4. Information Sharing
We do not sell your personal information. We may share information with service providers and partners under strict contractual safeguards.
- Infrastructure, cloud hosting, and monitoring providers.
- Messaging, map, analytics, and payment service providers.
- Legal authorities when required by law or valid legal process.
5. Data Retention
We retain information for as long as needed to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on data type, business necessity, and legal requirements.
When you delete your account, it is closed immediately and your data is removed from the service. We may retain certain records for up to 3 years where needed for legal, tax, security, or dispute purposes, after which they are permanently deleted.
6. Mobile Information and SMS Consent
LinkX Logistics Inc operates the LoadEye messaging program. Phone numbers are used for requested login verification and relevant non-marketing freight notifications, subject to the applicable recipient authorization. SMS consent and location-sharing consent are separate.
We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
- Messaging providers process phone numbers, message content, and delivery or opt-out information as necessary to deliver and support the service, not for their own marketing. Disclosures required by law remain subject to applicable legal obligations.
- When you provide SMS consent or a messaging preference, associated records may include your phone number, consent scope, timestamp, source, and the disclosure version. Such records are used to administer preferences and demonstrate authorization, and retained only as needed for these purposes and applicable obligations.
- Requesting a login code does not subscribe you to recurring operational messages. A broker supplying a driver's phone number does not constitute the driver's SMS consent.
- Reply STOP to opt out of SMS. Reply HELP or email support@loadeye.ai for assistance. Message frequency varies; message and data rates may apply.
- You may contact support@loadeye.ai regarding access, correction, or deletion of your mobile information and consent records, subject to applicable retention obligations.
7. Data Security
We implement administrative, technical, and organizational safeguards designed to protect your information.
No method of transmission or storage is completely secure, but we continuously improve our controls and incident response capabilities.
8. Your Choices and Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain data processing activities.
- Update company and account profile details in your settings.
- Delete your account at any time from the account settings in the LoadEye apps or on the web (Delete account).
- Contact us to request data access or deletion where applicable.
- Manage optional communications and marketing preferences.
9. Cookies and Similar Technologies
We use strictly necessary cookies and similar technologies (such as browser local storage) for sign-in, security, and core functionality, and—only with your consent—preference storage to remember settings such as language and theme. We do not use third-party tracking or advertising cookies.
You can change your choice at any time via "Cookie settings" in the site footer or the dashboard sidebar.
You can control cookies through browser settings, though disabling certain cookies may impact product functionality.
10. Children's Privacy
LoadEye services are intended for business users and are not directed to children under 13.
If we learn that personal information of a child has been collected unintentionally, we will take appropriate steps to delete it.
11. Policy Updates
We may revise this Privacy Policy periodically. Material changes will be posted on this page with an updated date.
Your continued use of LoadEye after an update indicates acceptance of the revised policy.
Contact
For privacy questions or requests, contact: support@loadeye.ai